Frequently Asked Questions - Customer

01 - How do I book an experience on Mar Aberto?

To make a booking, just access the platform, search for the experience you want (e.g., a boat tour in Santa Catarina), select an available date on the host's calendar, choose a time, and complete the payment. Once confirmed, you'll receive all your booking details.

02 - Do I need an account to make a booking?

Yes. An account is required to keep your booking secure, track your orders, access receipts, and make it easier to communicate with the experience's host.

03 - How do I know if the host is trustworthy?

All hosts go through an approval process within the platform. You can also check other users' reviews, ratings, and comments before booking.

04 - What happens after I pay?

Once payment is confirmed, your booking is registered automatically. You'll get the experience details — location, time, instructions, and the host's contact.

05 - Do I need to choose a time before completing the booking?

Yes. To ensure the experience's availability, you must select your date and time before completing the booking. Otherwise, you won't be able to finish the payment.

Frequently Asked Questions - Host

01 - How do I become a host on Mar Aberto?

Just create an account on the platform and register as a host. After that, you'll need to fill in your profile information and wait for the Mar Aberto team's approval.

02 - Why advertise my experience on Mar Aberto?

Mar Aberto connects your experience to people looking for tours, adventures, and unique moments. You gain more visibility, organize your bookings, and simplify the sales process on a single platform.

03 - Can I control my own schedule?

Yes. You set the days, times, and availability of your experiences. That way, customers can only book according to the schedule you've configured.

04 - Can I offer different types of experiences?

Yes. You can list experiences such as boat tours, fishing, water sports, eco-tourism, custom itineraries, and other related activities.

05 - How do I receive bookings from customers?

Whenever a customer books your experience, you can track the information through the host dashboard, viewing the date, time, booking status, and the details you need to organize the service.

Get in touch

Our team is always ready to answer your questions and hear your suggestions and feedback. Fill out the form next to it or contact us using the information below.

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